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Privacy

Privacy Policy

This Privacy Policy describes how your data is collected, stored, and used by My Recharge Sathi. By accessing or using our website, mobile application, or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our platform.

This policy applies to all services offered through our website, mobile application, and any related platforms.

General

We do not sell, rent, or share your personal information with any third party for marketing purposes. Any communication sent by My Recharge Sathi will only be related to the services you have opted for.

We may share general statistical information (such as number of users, transactions, etc.) without revealing personal identity.

We reserve the right to disclose personal information if required by law or legal process.

Information Collection

We collect only the information necessary to provide and improve our services.

Personal Information may include:

  • Name, phone number, email address

  • Address and date of birth

  • Identity documents (Aadhaar, PAN, Voter ID, Driving License, Passport)

  • KYC related documents and verification data

  • Bank account details, wallet balance, and transaction history

  • Device information (IP address, browser, device type)

  • Location data (for banking and compliance purposes)

KYC & Verification

To comply with regulatory requirements, we may collect:

  • Aadhaar details or Virtual ID

  • PAN / GST details

  • Self photograph (for identity verification)

  • Video KYC or document verification

This information may be shared with authorized entities like UIDAI, NSDL, or other government-approved verification providers.

Usage of Information

Your data is used for:

  • Account creation and identity verification

  • Processing transactions and payments

  • Providing recharge and financial services

  • Improving platform performance and user experience

  • Preventing fraud and unauthorized activities

  • Meeting legal and regulatory requirements

  • Customer support and communication

Cookies

We use cookies to:

  • Improve user experience

  • Analyze platform usage

  • Provide secure login sessions

You can disable cookies in your browser, but some features may not work properly.

Information Sharing

Your data may be shared with:

  • Payment gateways and financial institutions

  • Government authorities and regulators

  • Service providers and partners

  • Fraud detection and compliance agencies

All sharing is done only as required by law or to provide services.

Data Storage & Security

We store your data securely within India using:

  • Encrypted servers

  • Firewall protection

  • Restricted access systems

While we take strong security measures, no system is completely secure. Users are responsible for keeping login credentials safe.

Third-Party Services

Our platform may include links or integrations with third-party services. Their data handling is governed by their own policies, and we are not responsible for their practices.

User Rights

You can:

  • Access your data

  • Request correction or deletion

  • Withdraw consent (may affect service usage)

Requests can be made through the support section of the platform.

Children Policy

Our services are intended for users above 18 years. Minors may use the platform only under parental supervision.

Policy Updates

We may update this Privacy Policy at any time. Users are advised to review it periodically. Continued use of the platform means acceptance of updates.

Contact Us

For any queries or concerns regarding this policy, you can contact us through the official support section of My Recharge Sathi.

Policies

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